01
Fees get hidden inside "sales"
Netting RM 1,410 of commissions into the top line means your revenue looks smaller and your fees invisible. SST on the wrong base, COGS ratio lies, margin story blurs.
Shopee paid out.
Your margin shouldn't be a mystery.
Shopee, Lazada, and TikTok Shop don't hand you a P&L — they hand you a CSV with 800 rows. Kiira unpacks it: gross sales, platform fees, shipping subsidies, ads spend, refunds. Books the week the way a real accountant would.
Shopee SIP-ready
Lazada commission split
TikTok Shop ads tracked
Marketplaces
3 CSVs · 1 P&L
Shopee
SG · MY · SIP
Lazada
LazMall · marketplace
TikTok Shop
Affiliate · live
CSV · XLSX · PDF
one inbox
forward. done.
Net payout is not revenue.
If you book the amount that hits your bank as sales, your P&L is quietly broken three ways. Every marketplace seller we've onboarded had some version of this wound.
Shopee SG · Payout · Week 16
11 Apr – 17 Apr 2026
PO-20260418-0042
Gross sales
184 orders · 12 returns
RM 12,480.00
What Shopee actually paid
Platform commission
Category + SIP fees
−RM 748.80
Transaction fee
Payment + buyer service
−RM 249.60
Ads spend (CPAS)
From seller balance
−RM 412.00
Shipping subsidy
Seller-side
+RM 210.00
Voucher rebate
Platform-funded
+RM 84.00
Returns & refunds
Week 14–16 buyer refunds
−RM 630.00
Net payout to bank
RM 10,733.60
That's RM 1,746.40 the app didn't pocket — you did, in fees and subsidies. On your P&L, every line belongs in a different place.
Booked in Kiira
11 Apr – 17 Apr 2026
Revenue
Sales · marketplace
RM 12,480.00
Platform fees
Expense · selling fees
RM 1,410.40
Shipping income
Revenue · shipping recov.
RM 210.00
Refunds
Revenue · returns
RM 630.00
Marketing spend
Expense · ads
RM 412.00
Week 16 · one payout, five postings, honest margin.
02
Ads spend vanishes
Shopee CPAS and TikTok Shop ads are deducted from the payout — not a card. If you never book them, your marketing budget reads as zero while your bank reads half what it should.
03
Payouts cross weeks
A Wednesday payout often covers the prior week's orders minus this week's returns. Book it by payout date and your weekly trends are fiction.
Upload the payout.
Walk away.
Three steps, no spreadsheet. Forward the CSV on WhatsApp, drop it in the inbox, or let Kiira read the Shopee email directly.
01
Send
Forward the payout
Download the CSV from Shopee Seller Centre / Lazada / TikTok Shop. Forward it to Kiira on WhatsApp or drop it in the inbox.
02
Split
Kiira classifies every line
Revenue vs fees vs subsidies vs ads vs refunds — each row lands in the right bucket. Platform quirks (SIP, CPAS, voucher types) are already mapped.
03
Align
Booked by order date
Sales post on the week the order shipped, not the week Shopee paid you. Your P&L matches the calendar — not the platform's payout cycle.
The quirks, handled.
Each platform has its own CSV shape and its own way of naming fees. Kiira knows them all so you don't have to.
Shopee
SIP, CPAS, buyer refunds
Shopee International Platform settlements land in MYR even when the order was SGD — Kiira preserves both currencies for audit. CPAS ads spend books as marketing, not a discount.
SIP·cross-border
CPAS ads
Bundle deals
Lazada
Commission + payment + shipping fee triple-split
Lazada's payout splits fees across three lines — we merge them into one selling-fees bucket with the original lines kept as audit detail. LazMall vs marketplace sellers handled separately.
LazMall
Fulfilled by Lazada
Seller pick-up
TikTok Shop
Affiliate commissions + live-stream spend
Affiliate creator commissions on TikTok Shop are their own expense line, separate from platform fees. Live-stream promotion spend gets tagged so you can see if the stream earned out.
Affiliate fees
Live boost
Shoppertainment
What Kiira won't do.
Marketplace bookkeeping is noisy. These are the lines we hold so your numbers stay trustworthy.
Never invent a missing fee.
If a row in the payout has no fee code, Kiira flags it — it won't guess. Your accountant sees the question, not a fabricated answer.
Never net fees into revenue.
Gross sales stay gross. Fees live in their own expense lines. Your tax agent filing SST or Borang B needs the real numbers, not simplified ones.
Never book on payout date by default.
Orders post on their ship date. You can override per payout — but the default matches what a real auditor would expect.
Never answer the tax question.
"Is Shopee ads spend claimable?" — flagged to your accountant's question queue. Kiira does the books; licensed humans do the advice.
Marketplace questions, short answers.
Do I need to reconcile the payout by hand every week?
+
No. Forward the Shopee / Lazada / TikTok Shop payout CSV to Kiira on WhatsApp, or drop it in the web inbox. Kiira reads every line, splits it into revenue / fees / subsidies / ads / refunds, and posts it to the week the orders actually shipped. Typical weekly payout clears in under a minute.
What about multi-currency? My Shopee SIP orders are in SGD.
+
Kiira keeps both the original order currency (SGD, IDR, THB, PHP) and the MYR payout amount. Your P&L stays in MYR. Your audit trail keeps the original currency so you can always trace a dispute back to the buyer's order.
Does it handle returns that came after the payout?
+
Yes. Returns hit the payout the week Shopee processes the refund, but Kiira writes them back to the original sale week so your weekly margin doesn't lie. Year-end numbers match either way.
Can Kiira submit these as e-invoices to MyInvois?
+
For B2C marketplace sales, most sellers use consolidated e-invoicing — one monthly submission instead of one per order. That's on the paid Compliance tier. Bookkeeping works regardless.
What if my payout doesn't match what my supplier invoiced me?
+
That's your COGS reconciliation — separate from the payout. Forward supplier invoices to Kiira on WhatsApp the same way. We keep supplier bills and marketplace payouts in separate buckets so your gross margin stays readable.
Forward the CSV.
Go pack orders.
Kiira books the week while you keep selling. If Shopee changes the payout format tomorrow, we update the parser — you don't.